The employees were very helpful, kind and had great communication.

Brandy was able to handle all of my questions and concerns with absolute expertise and professionalism. I will refer business to her, because I know I can trus... Read More

Brandy was able to handle all of my questions and concerns with absolute expertise and professionalism. I will refer business to her, because I know I can trust my friends and family with her. Thank you, Brandy!

Easy enough streamlined storage, pending that you're not a dud.

Perfect , found the unit I needed and completed the registration quickly. Friendly and knowledgeable.

Good place to store your stuff brandy was super helpful very nice I will for sure be a returning customer

Best place! Especially Banin she had great costumer service! I’d recommend this place!

Joseph is amazing!! Helped me out alot with a situation I had with the insurance company!! Thank Joseph for your kindness and helpfulness!!

Alexis good a good job

UPDATE: I finally received a call after I left my review, but they're showing how much they don't care about doing the right thing. They listened to my side of... Read More

UPDATE: I finally received a call after I left my review, but they're showing how much they don't care about doing the right thing. They listened to my side of what happened and agreed to refund our money, but as I expected, I've not received a refund, nor have I been able to get into the unit. Do not do business here! I would highly recommend calling other self storage companies in Hot Springs, and check availability before doing business at any of this company's locations! The phone number they have listed at all their locations, you'll go through a automated service so they can determine if you're an existing customer or a potential new customer. Smart and efficient, I get it, but it's impossible to talk to anyone with authority, who might take the time to look into what someone is saying happened. They've told me twice that I would receive a call back from someone in charge, but not one call back was ever been made! I rented a 10x20 about a year ago, and recently needed to put a bunch of items in storage, so I called to see if they had any larger units available. The guy I spoke with said they had 1 large unit and it was available. I explained I want to rent the large unit now, and cancel my smaller unit the following month. I had to rent a forklift to load and offload the ASTRO turf I was putting in the new unit, which I told the guy on the phone They have charged my credit card over a $1,000 as of this month and I shouldn't have been charged, once. They took my card the day I called to upgrade and I couldn't get into the unit. After renting a forklift and loading a trailer, I get to the NEW unit and it won't open. I called back and the guy said to set my trailer in another smaller unit and he won't charge. I call back for 2 months and and continue getting excuses and promises to call back when the unit is ready. Now I notice they have charged me for the unit I can't get in that they said would be fixed in two days and now it's over 60vdays later and they've charged me for three months, over a $1000 dollars! Now I can't get anyone to call me and they're billing me for my 20ft unit I've had for a year, which is ok, but they're charging me for a unit I've never been in that was supposed to be free for two months for the hassle and waisted $350 to rent a forklift, which I'll have to do again. I'm a local professional myself, so there's no exaggerating in this review, just facts.

I'm not typically someone who leaves bad reviews. But we had a unit in this facility for years before this company bought it. We'd had nothing but problems sinc... Read More

I'm not typically someone who leaves bad reviews. But we had a unit in this facility for years before this company bought it. We'd had nothing but problems since. I don't know if they're just overwhelmed by the number of units they've bought in town or what, but they'd confuse how many units we had (we had one, they'd say we'd have 2 or 3) and threaten to change the lock when our rent was "late" for units we didn't have. If you're like 2 days late they're cutting your lock. They've repeatedly raised rent. They've charged us for renter's insurance when we had our own and had given them proof of insurance. We've known people who've had their locks cut with no notice. We know people who've had their units broken into since they changed the cameras. We've watched this facility go from full to half empty since they've taken over and there's definitely a reason why. I feel bad leaving a bad review, but I want to save someone else all the hassle we've had to deal with.