I've been renting from the storage location for about 12 years now. They have new owners and you better pay your bill on the 1st or they lock you out. Other t... Read More

I've been renting from the storage location for about 12 years now. They have new owners and you better pay your bill on the 1st or they lock you out. Other than that I appreciate the upgrades to the security system and being a little bit more professional. UPDATE 10/2023 Why do new customers get better storage rates? I followed some ads online, and on your website. Found, I'm paying about $50 more per month than you would charge a new customer ? ? Where is the "thank you" to your loyal customers ? Why play games with numbers to get them in, and then jack up the price ? I went from $110 a month for my unit that I've rented for 15 years. Since the new company took over I'm paying anywhere from $184 - $204 a month depending on if or who Auto bills my account. I have carried the same insurance policy on all of my stored items. Yeah it seems about every once a year or every 6 months they forget that and add insurance fees that are nonrefundable to my bill. They then require an updated copy of insurance. And it's up to you to provide it because they're going to bill you first without even asking questions. Even if you have insurance and have had it like I have for many years they will tack on the insurance fee either way saying it's nonrefundable. Things like that are slightly illegal. For instance if I had an incident where I had a loss. What that look suspicious if I was found to have two insurance policies ? Nobody in their right mind would think that I was innocent in this situation and it was totally due to a storage place that just likes to attack on fees. That's hypothetical but it shows a lack of integrity that I'm not comfortable with. Other than my few complaints I've enjoyed being that this location I do find it to be secure I love the hundred cameras they have installed and I feel safe having my personal belongings stored here. Lots of memories from my mom that passed in 2018 and things like this that I do not mind paying for. I just would like for them to be secure. I would like for them to stay dry, and the roof not leak ! All of these things are important to me. With all this said, I do think the new owners are a definite improvement over the former owners. The former owner was a crook in my opinion and I saw him several times going into people's rented units. I had my own personal unit gone through and I suspect it was the former owner right before he sold out. They would have auctions all the time if you were late a few days you would lose your stuff and it would go to the highest bidder. Those situations are so pathetic. There's a new storage place on Central avenue that doesn't have anyone working there just cameras and you do everything online. I had a second storage there for 1 month. While there I noticed that they were auctioning off late tenants units very quickly. And if you read the fine print, they do this a lot. It seems in the storage business there is a certain level of integrity that the owner has to adhere to. After seeing some of the things I've witnessed from other locations..... It's really so bad it makes me want to stop, and be grateful for the owners I do have. Enough said, overall I get a pretty fair deal. And I'm not going anywhere my business stays with Mini Mall. That's a place you can trust and feel safe with ?

Very nice staff and I recommend, them to anyone!!! They are Awesome..

Great service i needed packing boxes for a move, and they had just what I needed.

They recently updated their security cameras and lights on the property. Great discounts and best storage units with easy accessibility. Ask for Alexus when you... Read More

They recently updated their security cameras and lights on the property. Great discounts and best storage units with easy accessibility. Ask for Alexus when you go - she made the whole process easy.

Joseph is awesome and very helpful and positive attribute to your company

I've been running from the storage location for about 12 years now. They have new owners and you better pay your bill on the 1st or they lock you out. Other tha... Read More

I've been running from the storage location for about 12 years now. They have new owners and you better pay your bill on the 1st or they lock you out. Other than that I appreciate the upgrades to the security system and being a little bit more professional.

Was very courteous and helpful. Helped me get a rental unit with no hassle at all.

Middy was such a pleasant person and very helpful

I am currently a customer for 3 years now. I found myself in need of another storage unit ASAP. I was able to secure a storage unit through the website immediat... Read More

I am currently a customer for 3 years now. I found myself in need of another storage unit ASAP. I was able to secure a storage unit through the website immediately and at the same facility as my long standing storage unit. I’m very pleased at how clean the new storage unit was and how easily I was able to secure the unit. I highly recommend Mini Mall Storage.

Setting up a new storage rental unit, I appreciated that the receptionist understood my needs and helped me select the most suitable size. She courteously and ... Read More

Setting up a new storage rental unit, I appreciated that the receptionist understood my needs and helped me select the most suitable size. She courteously and clearly helped me to understand the fees, payment options, and contract terms and patiently answered all my questions. I noticed all the office staff helped each other serve the customers during busy intervals. A quality lock was available right there, and the unit was ready and clean the next day.