Unités d’entreposage libre-service à Nelson - BC-3A

Great customer service, Mandy and Cooper at the front were lovely and very helpful. Would come again.

Tammi was very helpful on setting me up with a storage room. She was quick to answer the phone and assist me with any questions I had. They've got many storage ... Read More

Tammi was very helpful on setting me up with a storage room. She was quick to answer the phone and assist me with any questions I had. They've got many storage options available for your needs.

Site was well maintained and secure. Staff are friendly, responsive and professional!

Love the location. Great service, had exactly what I needed. Thank you.

I was relieved to find available storage then grateful to find Mini Mall Storage. The entire transaction and customer service was friendly and professional. I w... Read More

I was relieved to find available storage then grateful to find Mini Mall Storage. The entire transaction and customer service was friendly and professional. I will recommend them to friends, family and anyone I meet who mentions needing storage.

Tammi has been very helpful getting me set up

The manager Tammi has done an incredible job of helping me make my move into the bright and clean facility... she was professional in every capacity in making i... Read More

The manager Tammi has done an incredible job of helping me make my move into the bright and clean facility... she was professional in every capacity in making it easy and stress free ... thank so much ...

Easy-access, clean, well-kept storage space! Customer service was excellent. :)

Amazing experience totally different from the last city I was in!! Super clean super friendly and super fast.. I highly recommend and Tammi the front desk staff... Read More

Amazing experience totally different from the last city I was in!! Super clean super friendly and super fast.. I highly recommend and Tammi the front desk staff is amazing!! Thank you so much!! :)

Tammi was most helpful with all interactions, all with a smile!

Tammi went out of her way to help me get a storage unit. I can't believe the wonderful level of service 5+??????

Easy-access lockers at a fair price, great to be able to drive right up

The man was extremely efficient and kind, when we showed up a half hour late. I was quite impressed.

While storing goods when I first moved to Nelson and later vehicles, I always felt confident with 12 Mile Storage. Their secure and well managed business offere... Read More

While storing goods when I first moved to Nelson and later vehicles, I always felt confident with 12 Mile Storage. Their secure and well managed business offered peace of mind for stored goods.

So looks like I am the 33rd person to give a 5 star review. I am not surprised. The lovely folks who work her are always happy to chat, and I have even been inv... Read More

So looks like I am the 33rd person to give a 5 star review. I am not surprised. The lovely folks who work her are always happy to chat, and I have even been invited to have tea and talk about past adventures with them. So welcoming and wonderful. Also they have great cats, RIP Tigger

Amazing owners and staff..well kept, clean facility...highly recommend to anyone in need of long or short term storage!!

I rented from them for a year and a half no bugs, no rodents or water leaks great sevices great prices/rates and easy e-transfer payment option's!!! If you ever... Read More

I rented from them for a year and a half no bugs, no rodents or water leaks great sevices great prices/rates and easy e-transfer payment option's!!! If you ever need to store items i would say this is the best place to go!!!

We stored our 26' boat here for 3 years. Always super friendly, good availability, and well maintained road with adequate room to move around whatever size RV/... Read More

We stored our 26' boat here for 3 years. Always super friendly, good availability, and well maintained road with adequate room to move around whatever size RV/trailer/boat you might have. We've only moved it since we got a new property with room to store the boat, otherwise we'd happily keep it here :)

From the first phone call to the last day we dealt with 12 Mile Storage, the service we received was first class. Friendly staff, always willing to accommodate... Read More

From the first phone call to the last day we dealt with 12 Mile Storage, the service we received was first class. Friendly staff, always willing to accommodate. Storage lockers were clean and accessible. I would recommend them to anyone looking for storage, or any of the other services they offer. Thanks to the Team at 12 Mile Storage for taking such good care of us.

12 Mile Storage is really great - the staff is super friendly & efficient, and the storage unit was clean & in perfect condition, & reasonably priced. The locat... Read More

12 Mile Storage is really great - the staff is super friendly & efficient, and the storage unit was clean & in perfect condition, & reasonably priced. The location was very convenient for us, & they have pretty much every size & type of storage available including covered and open RV/boat/vehicle storage in addition to all sizes of lockers & units. They even gave us a free window ice scraper as a little thank you for choosing them for our storage needs!

really friendly, helpful staff and clean environment. however the corporate side of things is not well organized (difficult to get through to call centre, email... Read More

really friendly, helpful staff and clean environment. however the corporate side of things is not well organized (difficult to get through to call centre, emails go unanswered.)

really friendly, helpful staff and clean environment. however the corporate side of things is not well organized (difficult to get through to call centre, email... Read More

really friendly, helpful staff and clean environment. however the corporate side of things is not well organized (difficult to get through to call centre, emails go unanswered.)

One star lost: they stopped putting funny jokes on their billboard. Substantial drop in quality of life when driving by now.

This was a very likeable small business until it got bought out by an Alberta-based corporation. The new rules cost me an entire month’s rent. Having said tha... Read More

This was a very likeable small business until it got bought out by an Alberta-based corporation. The new rules cost me an entire month’s rent. Having said that, the poor review I have left is aimed at the owners rather than the staff, who seem to do what they can to help people.

– Complete Disappointment and Poor Customer Service I had high hopes when I signed up, taking advantage of a promotion that offered 50% off for the first two... Read More

– Complete Disappointment and Poor Customer Service I had high hopes when I signed up, taking advantage of a promotion that offered 50% off for the first two months. However, things quickly went downhill. The second month’s discount wasn’t applied as promised, which I initially chalked up to a mistake. After reaching out, I was assured that it would be corrected, and the 50% off would be applied to my third month. Unfortunately, that didn’t happen either. After escalating the issue, I was told I would be receiving a check in the mail for the missing discount. A month and a half later, still no check. When I called to follow up and cancel my service due to moving, the receptionist had to look into the issue. I then received a call saying all the information had been sent to me via email and should be “easy to understand.” It struck me as odd that they didn’t simply explain everything over the phone. The email I received stated that I only received one month of the 50% discount, contrary to what I had been told repeatedly. Why would I have gone through all this trouble if there was no mistake? Why was I repeatedly assured that the situation would be resolved? It feels like either a massive miscommunication or, frankly, a scam. To make matters worse, the so-called "heated units" were anything but. The units were freezing, not heated at all. This entire experience has been an absolute waste of my time, effort, and money.

There was no one available on location at the time I wanted to sign a contract and get access to a locker. Eventually, it was done remotely but the access codes... Read More

There was no one available on location at the time I wanted to sign a contract and get access to a locker. Eventually, it was done remotely but the access codes provided to open the gate did not work. I ended up using that of another client. Attempts to fix things since have been without success. No response, horrible customer service from Kari Pidskalny.

This facility took out 100 dollars, 2 weeks after I had already moved my few things out of storage. It's been an entire month, and they have still not paid me b... Read More

This facility took out 100 dollars, 2 weeks after I had already moved my few things out of storage. It's been an entire month, and they have still not paid me back. They told me they sent a cheque, and now are refusing to take my calls. Absolutely unacceptable. Reply to your response: That's incorrect, I spot with an older man and woman at that front desk the moment I left. I asked them specifically where the garbage dump was, she asked me my unit number and gave her my full name, she stated she would take care of closing out the unit account. I thanked them and went on my way. I have records showing my leaving the unit that day. Super unprofessional. Do not recommend this place.

This facility took out 100 dollars, 2 weeks after I had already moved my few things out of storage. It's been an entire month, and they have still not paid me b... Read More

This facility took out 100 dollars, 2 weeks after I had already moved my few things out of storage. It's been an entire month, and they have still not paid me back. They told me they sent a cheque, and now are refusing to take my calls. Absolutely unacceptable.

No second month free, locked bathroom, and the price went up 100 dollars for no reason except that its the going rate . threatened to vacate me because i quest... Read More

No second month free, locked bathroom, and the price went up 100 dollars for no reason except that its the going rate . threatened to vacate me because i questioned the rates . sad days indeed when greed rules the trade. . gates left open all day for anyone to come and go.

Unfortunately this wasn’t the best experience this time around. I’ve used this storage facility (12 Mile Storage) prior to this new company for 2 previous m... Read More

Unfortunately this wasn’t the best experience this time around. I’ve used this storage facility (12 Mile Storage) prior to this new company for 2 previous moves. Each of those were very easy and stress free. Mini Mall sent me a total of 17 emails over the course of 4 months constantly requesting my signature, approval of different locks, an increase in monthly payments stating “operating costs due to global factors in todays economic environment”, requests for payment details and then clarified the details were fine and it was an issue on their end. Even now, I continue to receive emails with a new lock code and we have vacated the unit. We also asked if they provide early move out refunds (we emptied the unit 2 weeks early) but this was not provided when 12 Mile Storage provided this without question. The staff are friendly enough and the location was appropriate for our needs, it’s just very clear this is a chain business and the “small town hospitality” is a way of the past.

Unfortunately this wasn’t the best experience this time around. I’ve used this storage facility (12 Mile Storage) prior to this new company for 2 previous m... Read More

Unfortunately this wasn’t the best experience this time around. I’ve used this storage facility (12 Mile Storage) prior to this new company for 2 previous moves. Each of those were very easy and stress free. Mini Mall sent me a total of 17 emails over the course of 4 months constantly requesting my signature, approval of different locks, an increase is monthly payments due to “operating costs due to global factors in todays economic environment”, requests for payment details and then clarified the details were fine and it was an issue on their end. Even now, I continue to receive emails with a new lock code and we have vacated the unit. We also asked if they provide early move out refunds (we emptied the unit 2 weeks early) but this was not provided when 12 Mile Storage provided this without question. The staff are friendly enough and the location was appropriate for our needs, it’s just very clear this is a chain business and the “small town hospitality” is a way of the past.

I was not allowed to cancel a reservation I had prepaid for. This was after I found out about their $25 administration fee and $23/month insurance policy. I w... Read More

I was not allowed to cancel a reservation I had prepaid for. This was after I found out about their $25 administration fee and $23/month insurance policy. I was not informed of these when I prepaid for the unit. My credit card company has been informed.

I tried to rent a storage space for my boat. I set it up with the centre in Texas. I went to the place at the end of day Saturday. The code never worked. I coul... Read More

I tried to rent a storage space for my boat. I set it up with the centre in Texas. I went to the place at the end of day Saturday. The code never worked. I couldn't get a hold of anyone. It was at least the next day before I heard from any one. They claimed I had the right code but it never worked. It didn't work out. I had taken my boat back home. It cost me a month's rent.

I was notified on April 18, 2022 that my rent would be going up $10.50 per month as of June 1. I was annoyed, since I'd only had the storage unit for a few mont... Read More

I was notified on April 18, 2022 that my rent would be going up $10.50 per month as of June 1. I was annoyed, since I'd only had the storage unit for a few months at that time and already they were changing the agreement, but I didn't complain because it's only $10. Then on January 23, 2023 I received another notice saying that my rent would be increasing again by $19.95 as of March 1, for a total increase of $30.45 (or 25.4%) within the space of nine months. I do not know if this is legal but I know that it is, at the very least, shady, and I do not buy the explanation given both times that "inflation" is to blame. The inflation rate is high, sure, but it is not now nor has it ever been anywhere near 25.4%. If you rent a unit from this company for more than a month or two, you will regret it.

Rent has increased twice in less than a year, up 26% from what was agreed, with "inflation" as the reason. Right, sure. Find somewhere else to store your stuff,... Read More

Rent has increased twice in less than a year, up 26% from what was agreed, with "inflation" as the reason. Right, sure. Find somewhere else to store your stuff, these people aren't to be trusted.

Since the new owners took over I have been very unimpressed with the level of service, multiple rate increases and reduced access. I have just found another sto... Read More

Since the new owners took over I have been very unimpressed with the level of service, multiple rate increases and reduced access. I have just found another storage place and was told on the phone I would get a prorated refund and then Told on email I would not. Unprofessional owners, with consistent staff shortages not surprising if they treat their staff how they treat their customers. I would recommend finding another storage facility for anyone considering using mini mall storage.