I had a unit here for about a year. Very clean place. John who works the desk was always friendly and helpful. Will come back if I need storage space again. Tha... Read More

I had a unit here for about a year. Very clean place. John who works the desk was always friendly and helpful. Will come back if I need storage space again. Thanks

Is a great place to rent a storage locker! Everyone is extremely helpful. We rented online on a Sunday and got our locker immediately. We did have an issue with... Read More

Is a great place to rent a storage locker! Everyone is extremely helpful. We rented online on a Sunday and got our locker immediately. We did have an issue with one of the codes but called their customer service and got help right away. Very clean, well maintained building.

This storage facility knows how to treat its customers. Michael was so helpful, he put the service in customer service. 10/10 would fill that space again.

Great customer service, everyone was so accommodating really helped me with a lot of issues i had.

Easiest check in and out, very helpful customer service and support staff. Clean and affordable unit! Very happy ?

Amazing people, very kind and helpful workers. Storage is amazing as well. The space was perfect for my storage. 10/10 recommended.

Wonderful facility. It is always very clean and the staff are top notch. I have recommended to several of our clients who have needed space.

The accommodation of an older gentleman was just perfect John was the best at finding us a perfect size unit for dads needed. Clean and well looked after. Let�... Read More

The accommodation of an older gentleman was just perfect John was the best at finding us a perfect size unit for dads needed. Clean and well looked after. Let’s not forget the clean washroom when needed after a long-haul

Have had a great experience with them. Good service, good communication, and great customer service! Highly recommend if you are looking for storage in the area... Read More

Have had a great experience with them. Good service, good communication, and great customer service! Highly recommend if you are looking for storage in the area.

straight forward with no issues. Clean facility. I think it would be a good marketing move to do away with the admin fees etc. Just state the upfront cost.

Great customer service. Very clean facilities I rented with them yesterday for the first time. So far very happy with the service and the storage space I got.

I’ve been a customer of Mini Mall Storage in Waterloo since August 2022. The staff were very helpful and accommodating when I wanted to downsize my unit after... Read More

I’ve been a customer of Mini Mall Storage in Waterloo since August 2022. The staff were very helpful and accommodating when I wanted to downsize my unit after decluttering my belongings. The facilities are clean and climate-controlled. I feel secure keeping my belongings there.

Was easy to get set up, lots of different storage sizes. Was very easy to move my stuff in with their trolley and the large elevator.

I had a great first visit and sign up. I worked with John and Michael. I wanted to get a unit but before I could they walked me around, showed me value in bei... Read More

I had a great first visit and sign up. I worked with John and Michael. I wanted to get a unit but before I could they walked me around, showed me value in being on the main floor, let me visually see the unit for size and showed me how to use the bay doors and whatnot. While that sounds simple, it would have been easier for them if they just sat their and took my money. They knew I was going to sign up. They didn't though. I left impressed and returned with my first load for storage. That's when I noticed how clean it was. A+ other than they mentioned that its nothing like Breaking Bad. Since its not open 24H, its safe to be here...boring. lol

Experience to get the storage unit was very easy and staff was pleasant. Access to the facility is simple and things are clean and well organized.

Have had a storage locker here for 2-3 years. People working here are super helpful and friendly. Place is clean with good climate control. Highly recommended.

I have been using the storage for a year. The site manager was so nice and polite. The prices are great. I would recommend this storage.

Great facilities, with easy access. Helped my move to town go so smoothly. The customer service was also friendly and super helpful. I'd absolutely recommend... Read More

Great facilities, with easy access. Helped my move to town go so smoothly. The customer service was also friendly and super helpful. I'd absolutely recommend them.

I was there for the first time this morning to put items in the storage unit and required some assistance to get in but the staff person was great very courteou... Read More

I was there for the first time this morning to put items in the storage unit and required some assistance to get in but the staff person was great very courteous and helpful.

Excellent service. Very friendly and helpfull staff. A quick and easy process. Was very pleased with my experience.

The staff at Waterloo Mini Mall storage is very friendly and helpful. The facility is clean and organized and well kept. I would recommend this storage facility... Read More

The staff at Waterloo Mini Mall storage is very friendly and helpful. The facility is clean and organized and well kept. I would recommend this storage facility to everyone with a need for storage space.

Had my stuff here for a number of years - couldn't have asked for a better experience! HIGHLY recommend Mini Mall to anyone looking for a clean facility with gr... Read More

Had my stuff here for a number of years - couldn't have asked for a better experience! HIGHLY recommend Mini Mall to anyone looking for a clean facility with great staff where you feel your belongings are safe and secure. If I need to use a locker in the future I'm coming back.

Friendly and patient staff, nice storage units, great location, and fair price. I’ve been renting their storage unites for two years and never had any problem... Read More

Friendly and patient staff, nice storage units, great location, and fair price. I’ve been renting their storage unites for two years and never had any problems, would definitely recommend!

Excellent service. Staff very professional and cordial. Prices veey competitive.

My Daughter and I Visited the Frobisher Dr. Location in Waterloo, it was a very positive experience, staff very friendly and helpful, was Impressed with how cle... Read More

My Daughter and I Visited the Frobisher Dr. Location in Waterloo, it was a very positive experience, staff very friendly and helpful, was Impressed with how clean and well maintained the location is. Very confident our belongings will be safe.

Absolutely amazing facility, highly recommended. The service here is also fantastic!

The entire place is very clean, the staff are more than helpful, and the prices are fair. I would highly recommend Mini Mall Storage Waterloo.

very reasonable rents. Last year when I booked a unit I was told by the call center that one unit was the right size, but when I got there it was clearly too sm... Read More

very reasonable rents. Last year when I booked a unit I was told by the call center that one unit was the right size, but when I got there it was clearly too small. The person at the front desk switched to a better unit size on the spot. Just re-booked for this summer and it was so convenient. Staff is great - both the call center folks and the people at the location!

Great customer service. Micheal is extremely helpful with all storage needs.

Very clean facility, friendly staff, great customer service.

Tremendous staff, very handsome, reasonable rates, facility is a bit of a maze but what storage spot isn’t? & I like a challenge so there ya go. Carts & dolli... Read More

Tremendous staff, very handsome, reasonable rates, facility is a bit of a maze but what storage spot isn’t? & I like a challenge so there ya go. Carts & dollie’s readily available which is a nice bonus. Bathrooms are top notch.

Excellent location to store your belongings! I was constantly on the move in the Waterloo area and needed a place to keep my luggage. Mini Mall Storage had th... Read More

Excellent location to store your belongings! I was constantly on the move in the Waterloo area and needed a place to keep my luggage. Mini Mall Storage had the perfect storage size for me at a great price! Would recommend!

John and Michael provided expectional service today while checking in at the mini mall storage, Thankyou for your support during our visit in deciding on a unit... Read More

John and Michael provided expectional service today while checking in at the mini mall storage, Thankyou for your support during our visit in deciding on a unit, price and answering all our questions!

Great place and good stuff, rented twice here now

Great facility! Friendly service!

Clean, bright and well-maintained facility with the best self-storage rates in the area. The guy at the front desk was friendly and helpful. The only negative i... Read More

Clean, bright and well-maintained facility with the best self-storage rates in the area. The guy at the front desk was friendly and helpful. The only negative is that you can access your unit only between 8am and 8pm.

Super helpful staff, and great storage units especially with the deals! Had a great experience finding a unit and storing my stuff with staff help ??

My heart is full of innumerable gratitude that nothing can express it. The gentleman went over and beyond to make sure l had storage and that l can afford and l... Read More

My heart is full of innumerable gratitude that nothing can express it. The gentleman went over and beyond to make sure l had storage and that l can afford and l had everything l needed! Thank you!

Excellent Storage Service. Utilized These Guys for Months Prior To Moving Up North. You're Guaranteed to Receive Good Customer Service, Be Satisfied with Your B... Read More

Excellent Storage Service. Utilized These Guys for Months Prior To Moving Up North. You're Guaranteed to Receive Good Customer Service, Be Satisfied with Your Belongings Security and Ensure You Stay at Peace of Mind. Choose Mini Mall Storage for Any and All Your Storage Needs! I Know I Will Again, If Ever They are Needed.

Clean and secure place! Nice and warm inside ?

Friendly Staff, Quality and On Point Service With Great Rates. I Pay Under $300 Monthly for Two Medium to Large Sized Storage Units. This is Comparable to $430-... Read More

Friendly Staff, Quality and On Point Service With Great Rates. I Pay Under $300 Monthly for Two Medium to Large Sized Storage Units. This is Comparable to $430-$460 at Other Storage Facilities I've Quoted Out. Very Happy With The Amazing Customer Service I Continue To Recieve.

Very good place for storage. The only problem the website doesn't contain the full information

I had an excellent experience here. The lockers where clean and the facility was in excellent condition. Person named Dan was extremely easy to talk to and answ... Read More

I had an excellent experience here. The lockers where clean and the facility was in excellent condition. Person named Dan was extremely easy to talk to and answered all questions I had. The facility had excellent security and the ac was a good to have while unloading even the doc area was in an excellent condition and clean I would very much recommend this storage place to any one in or coming to this area

I highly recommend this place!! It’s clean, bright and very affordable. They have lots of different sizes to chose from to suite so many different needs. We w... Read More

I highly recommend this place!! It’s clean, bright and very affordable. They have lots of different sizes to chose from to suite so many different needs. We were running later than expected and they were very accommodating as we finally finished getting everything packed in and locked away. Great people and great place. I’m so happy we chose CanAm storage.

I highly recommend this place if you are in need of a storage unit. The facility is very clean and well kept. The customer service is great, always very friendl... Read More

I highly recommend this place if you are in need of a storage unit. The facility is very clean and well kept. The customer service is great, always very friendly and shows all the options that fits your needs. However, I wish they would give a courtesy call in advance to check in if you are extending it another month or not.

Good staff, but pricey. The price on the website appears low, but when you go there you there will be significant extra fees. They charge you the entire month e... Read More

Good staff, but pricey. The price on the website appears low, but when you go there you there will be significant extra fees. They charge you the entire month even if you moved your stuff in in the middle or the end of that month! Eg. you moved in on 20th of Sept and moved out on Oct 2rd, they will charge you the whole month of September (1st-30th) and the whole month of Oct!

Good staff, but pricey. The price on the website appears low, but when you go there you there will be significant extra fees. They charge you the entire month e... Read More

Good staff, but pricey. The price on the website appears low, but when you go there you there will be significant extra fees. They charge you the entire month even if you moved your stuff in in the middle or the end of that month! Eg. you moved in on 20th of Sept and moved out on Oct 2rd, they will charge you the whole month of September (1st-30th) and the whole month of Oct!

Pricing looks fantastic until you get the "additional fees" tacked on. They add on a payment processing fee and an administrative fee for the privilege of buyin... Read More

Pricing looks fantastic until you get the "additional fees" tacked on. They add on a payment processing fee and an administrative fee for the privilege of buying their service and a carbon recovery fee plus another innocuous sounding fee that jacks up the final price by over $30 per month, so much for the fantastic pricing. I hate companies and industries that hide the final price to the consumer, this is akin to baggage fees when flying. All smoke and mirrors designed to take advantage of people who don't pay attention, and I get that if you're one of those people then maybe you should pay more but it wastes my time and tells me that you're not a company I want to associate with if you need to play tricks to gain customers. The place did look nice and clean though and the staff were friendly as they followed morally bankrupt company policy, hence the second star

What myself and i'm sure many others are upset about are the huge rising costs. Our rent went up 39% in December 2023 on a 5x7 unit. So, we found a "sale online... Read More

What myself and i'm sure many others are upset about are the huge rising costs. Our rent went up 39% in December 2023 on a 5x7 unit. So, we found a "sale online for a slightly larger unit which we would split with a family member as they were looking for storage as well. No more then 2 months later we get yet another rental increase notice.. Another 34% increase!!! I see a lot of empty lockers and i'm sure they will lose more soon. All these fee's and your bathroom still doesn't work. Hire a plumber already. Im sure you'll find a way to work that fee into our new prices right?

I am currently a tenant, and on Sept 29, 2023 was notified of a price increase for Nov 1st. This increase was for 20%, I understand the costs of goods and servi... Read More

I am currently a tenant, and on Sept 29, 2023 was notified of a price increase for Nov 1st. This increase was for 20%, I understand the costs of goods and services has risen but 20 % seems exorbitent. Then on October 30, 2023 I received a notice for "New Fees" to be added effective December 1st. This increase amounted to another increase of 12.25 %. It feels like the management understands that moving would be more painful than paying a 32.25 % increase ??

Things started well with mini mall storage. In the past 2 years of service the storage hallways have slowly been cleaned less-and-less, bathrooms have been mark... Read More

Things started well with mini mall storage. In the past 2 years of service the storage hallways have slowly been cleaned less-and-less, bathrooms have been marked out of order for months, with no resolution, and the worst part is the growing hidden fees. We will be leaving mini mall for somewhere else due to the ongoing and unfair fee raising. When we started renting just 2 years ago we were at a healthy ~$180 monthly fee. In one year, the monthly fees jumped over $120 for a unit costing over $300/mo, and we had to downsize units, back to something around $220/mo. In less than a year, our unit is now over $300 again. To downsize again it will LITERALLY cost more than $300 a month due to the new fees they implemented over the holidays, and I wish that were a joke. As a very small business, we can’t afford let alone entertain the massive rent jumps. There needs to be better rent control, because right now all we’re seeing is the corporate greed, and not a company that cares about their clients, or keeping anyone long-term. We’ll be out by June. Steer clear of this company!

My first issue with this place was when I changed storage unit sizes (went up in size) so I was told one price over the phone, then when I got my first bill it ... Read More

My first issue with this place was when I changed storage unit sizes (went up in size) so I was told one price over the phone, then when I got my first bill it was almost $40 more than I agreed to. I tried calling to get it fixed but they basically called me a liar and refused to give it to me the price they told me originally, and since I already had my stuff in the unit I had no choice but to pay it or walk away and loose all the money I had already paid for that month. My second issue is that they decided just last month to increase the rent with almost no notice, raising it up $40 per month!!!They say it’s to “keep the facilities in tip top shape” well sorry to say but that’s not the case! One of only two entry doors into the building stopped working well over 6 months ago. ITS STILL NOT FIXED! Not to mention one of the 5 overhead loading doors is broken also, no idea when or if they plan on fixing that. Regardless it shouldn’t take this long to fix this stuff. But to increase costs and not have your building operating properly is just poor management in my opinion. Also they don’t offer any partial refunds mid month if you cancel in the middle of a billing cycle. And there’s homeless people living in these storage units upstairs. They deny it but I’ve literally watched them go in right before closing time (one even had a dog!), and then I waited 15-20 mins to see if they came back out and they didn’t. So clearly they spent the night in there since the building was locked up tight for the night until the next morning when they re-opened…So keep that in mind! Other than that it did the trick I guess. Not sure I’d recommend them though!

My first issue with this place was when I changed storage unit sizes (went up in size) so I was told one price over the phone, then when I got my first bill it ... Read More

My first issue with this place was when I changed storage unit sizes (went up in size) so I was told one price over the phone, then when I got my first bill it was almost $40 more than I agreed to. I tried calling to get it fixed but they basically called me a liar and refused to give it to me the price they told me originally, and since I already had my stuff in the unit I had no choice but to pay it or walk away and loose all the money I had already paid for that month. My second issue is that they decided just last month to increase the rent with almost no notice, raising it up $40 per month!!!They say it’s to “keep the facilities in tip top shape” well sorry to say but that’s not the case! One of only two entry doors into the building stopped working well over 6 months ago. ITS STILL NOT FIXED! Not to mention one of the 5 overhead loading doors is broken also, no idea when or if they plan on fixing that. But to increase costs and not have your building operating properly is just poor management in my opinion. Also they don’t offer any partial refunds mid month if you cancel in the middle of a billing cycle. And there’s homeless people living in these storage units upstairs. So keep that in mind! Other than that it did the trick I guess. Not sure I’d recommend them though!

I have issues with this storage. I terminated a 12-mo contract and I can't get my money back for more than 3 months. It used to be a great CanAm storage, then M... Read More

I have issues with this storage. I terminated a 12-mo contract and I can't get my money back for more than 3 months. It used to be a great CanAm storage, then Mini Mall acquired it increasing prices by 30-50%,.There was a major flood event destroying the content of many units, and finally they delay with refunds. Staff is helpful, but the company. Stay away from this place. Update: I got my money back after 6 months of waiting..

Doesn't accept people who are homeless amd refuses to get ur belongings out after stating u have ten days. Like is it fair no and all my stuff is there.

After the change in ownership, this company management services are terrible with different information provided to clients every single time. No organization a... Read More

After the change in ownership, this company management services are terrible with different information provided to clients every single time. No organization and lots of confusion from within. Ensure to have some proof of conversation with every employee or they will outright go back on agreements.