Very helpful kind and understanding I'd give her 5 stars

AMAZING CUSTOMER SERVICE!!!! I'm renting a second unit from this facility because of the customer service. If I'm going to give a company money I want it to be ... Read More

AMAZING CUSTOMER SERVICE!!!! I'm renting a second unit from this facility because of the customer service. If I'm going to give a company money I want it to be to accompany that is appreciative of my business. The office staff has gone above and beyond each time that I've had a question. I would highly recommend this facility!

The property is clean and well kept. The rental set up is so easy. I dealt with a young lady named Stephanie. She was so personable and kind. Stephanie answ... Read More

The property is clean and well kept. The rental set up is so easy. I dealt with a young lady named Stephanie. She was so personable and kind. Stephanie answered all my questions and explained everything thoroughly. It was over all a good experience.

Violet was very pleasant and very helpful! Her customer service is above and beyond what I was expecting from a storage place. She was so pleasant and the facil... Read More

Violet was very pleasant and very helpful! Her customer service is above and beyond what I was expecting from a storage place. She was so pleasant and the facility is perfect for my needs that I paid for a year in advance! Violet answered all my questions and concerns. Very very happy with Violet! Thank you again for being so helpful. You saved me a lot of time from shopping around.

Steph was so so helpful, she was kind and answered all my questions. Something that was so stressful to me became the easiest thing I’ve done in a long time! ... Read More

Steph was so so helpful, she was kind and answered all my questions. Something that was so stressful to me became the easiest thing I’ve done in a long time! I feel safe and secure leaving my things in the safety of Steph and her team!

Wow! I can’t express how thrilled I am with the customer service from Joe. My little girl and I became super sick and I was running behind on my rent and I wa... Read More

Wow! I can’t express how thrilled I am with the customer service from Joe. My little girl and I became super sick and I was running behind on my rent and I was freaking out. He really helped me out with my billing issue. It’s nice to know people still have a heart in this mean world. Great customer service!

Clean facility. Easy to use access gate with easy access to units. Other renters are very friendly and patient when sharing the hallway to access units.

I googled best prices in the area and this was my first time renting a storage unit and Lori from the Batesville location went above and beyond. I had a lot of ... Read More

I googled best prices in the area and this was my first time renting a storage unit and Lori from the Batesville location went above and beyond. I had a lot of questions and she was very pleasant and helpful. Not to mention she also followed up with me 3 times to make sure I didn't need any further assistance. That kind of service is hard to find these days. I'm very happy to rent a unit there. Thank You!

Thank y'all, so much, for allowing me the opportunity to rent from y'all..., even though, it turned out, that it was not necessary for me to move in, because, I... Read More

Thank y'all, so much, for allowing me the opportunity to rent from y'all..., even though, it turned out, that it was not necessary for me to move in, because, I found an apartment, so it was not necessary to store my household goods. The rental was so fast and easy!, facilitated by professional agents. And the storage rental price was so low I thought that it couldn't be true... Again, thank y'all, so much!

Laurie was wonderful, and a great help. So glad I chose this place..

Moving and needed a place to store some items during transition. Very nice facility with a locked gate and fencing. Very clean storage buildings and area is wel... Read More

Moving and needed a place to store some items during transition. Very nice facility with a locked gate and fencing. Very clean storage buildings and area is well kept. Very pleased so far with the service. The people are very nice and accommodating.

Great service! Great rates! Happy doing business here!

Joe is an excellent/ professional employee at the batesville storage units. Thank you Joe for your help!

Rented unit over phone. Filled it up. Was leaving and met the DM. Super nice and helpful. We needed snother smaller unit so she got it settled for us. Even m... Read More

Rented unit over phone. Filled it up. Was leaving and met the DM. Super nice and helpful. We needed snother smaller unit so she got it settled for us. Even mafe sure the extra unit was swept out.

Absolutely amazing. Joe was nice and helpful. Gated storage units and security cameras for peace of mind

Until I can escape the insanity that is this state. This place has done an amazing job at keeping my stuff dry and secure with no hassle. They recently took ove... Read More

Until I can escape the insanity that is this state. This place has done an amazing job at keeping my stuff dry and secure with no hassle. They recently took over for Merle Storage. The transition was fine. I have several units of multiple size here.

Polite, professional, and a pleasure to do business with! Tim provided us with a great deal of information on his storage units and also provided assistance wit... Read More

Polite, professional, and a pleasure to do business with! Tim provided us with a great deal of information on his storage units and also provided assistance with unloading of a washer/dryer combo. Thank you very much for your support and finding that inner "Dan" in you hahaha(inside joke).

Had a little struggle when I got to the unit to store my things...the code they gave me was not for the lock on my unit. I was able to get help and they fixed t... Read More

Had a little struggle when I got to the unit to store my things...the code they gave me was not for the lock on my unit. I was able to get help and they fixed the problem. Since then all good ?

Great place, clean, friendly staff however; I had 4 storage units set up for Auto pay i got delinquent notice so called and made sure was on auto pay...They got... Read More

Great place, clean, friendly staff however; I had 4 storage units set up for Auto pay i got delinquent notice so called and made sure was on auto pay...They got it straightened out after long time on phone listening to same recording about pay bills online. I recently closed 3 of the 4 storage units and the lady assured me it was still on auto pay now im getting delinquent notices and no access to my unit and cant get through to anyone to pay. I suggest getting better phone service. Returning customer calls promptly and checking autopay system something's not working right there. In the meantime i will continue to call and sit on hold, to confirm auto pay again... Uhg.. Need to work on this please. Update! .....Called me back right away and got it taken care of thanks guys. Back up to 4 to stars now.

Nice facility for storage. We got a climate controlled storage unit. The process was easy. It was a little more expensive than we thought because of the insuran... Read More

Nice facility for storage. We got a climate controlled storage unit. The process was easy. It was a little more expensive than we thought because of the insurance that was added on to our rental agreement. The people working there were friendly and informative.

Well, they are just bit expensive with the climate control units, and will not work with you to keep late fees adding up. This month I went to pay my bill for m... Read More

Well, they are just bit expensive with the climate control units, and will not work with you to keep late fees adding up. This month I went to pay my bill for my unit at the Batesville Arkansas facility and the automated service kept saying they could not find my account..so I spoke to someone who was 4 hours away to help find out where my account went. Well I went in Walmart and was about an hour when I got out I called them back, this time speaking with a male agent, who found my account and told me that my unit has been emptied out the property manager.. then said someone came got the belongings.. so I told him don't worry about it I was heading up there to find out what the hay happened to my belongings. When I got there I told the young man Brayden Mathis that I was trying to pay my bill but the account has disappeared and he very calmly knew who I was because he had spoke to Valerie and after speaking with her, he decided to walk back to my storage unit and look inside, my belongings were still there. He told me that he had been cleaning up a lot of mistakes since being there and he has been there just a few weeks.. y'all I was so mad but this young man was so polite and understanding. Brayden is the "Man," at the Batesville Mini Mall Storage. Keep up the great work up there, they should make you property manager instead of Carmin, because Brayden has professional attitude about him and is in tuned with the customer, to where Carmin doesn't, she's kind of rude, and uppitty

Excellent customer service The issue was when we picked our stuff up and seen rat poop all over our stuff. That was disgusting & very upsetting.

Nice facility for storage. We got a climate controlled storage unit. The process was easy. It was a little more expensive than we thought because of the insuran... Read More

Nice facility for storage. We got a climate controlled storage unit. The process was easy. It was a little more expensive than we thought because of the insurance that was added on to our rental agreement. The people working there were friendly and informative. There were times when the entire storage building was locked and we didn't have access to our storage unit. The manager disappeared for for more than 7 days, and there was no one to take my payments for over 3 months. During this time I was harassed with emails stating that I was delinquent, and my access code was locked out of the system. While trying to pay during this time the phone would go unanswered, I would be on hold for more than 20 minutes and would then be disconnected. This would happen on average of 4 times before the problem was solved. Since the new manager arrived things have gotten better, but some things still take more than one call to settle.

The price of this unit has gone up repeatedly. Before Mini Mall took over, I was paying $90/ month for the same exact unit. Now it's $150.

We have rented out a storage unit and paid in advance for two months and was able to get into it once and now our code no longer works we have called multiple t... Read More

We have rented out a storage unit and paid in advance for two months and was able to get into it once and now our code no longer works we have called multiple times and they never answer the phones. TERRIBLE SERVICE

TERRIBLE! Before these became Mini Mall I was paying $70 a month for the SMALLEST unit....Since Mini Mall the monthly price has gone up at least 4 times...I fin... Read More

TERRIBLE! Before these became Mini Mall I was paying $70 a month for the SMALLEST unit....Since Mini Mall the monthly price has gone up at least 4 times...I finally was able to get my stuff out after the price went up over $130 for the SMALLEST unit! There are larger, climate controlled, indoor units a few minutes away for a much better price! I will say the lady that works the desk is WONDERFUL! VERY KIND AND HELPFUL!

I think it is terrible that we used to pay $70 and now we have to pay $151 for the same unit with all these extra fees that keep getting added to our bill. Just... Read More

I think it is terrible that we used to pay $70 and now we have to pay $151 for the same unit with all these extra fees that keep getting added to our bill. Just 2 months ago they raised our rent to $140 and then added extra admin fees.

Started renting at this facility and got a deal where the 2nd month was free. However three weeks after I signed up the rate increased by $10! Beyond shady. So... Read More

Started renting at this facility and got a deal where the 2nd month was free. However three weeks after I signed up the rate increased by $10! Beyond shady. So much for transparency.

Absolutely the worst experience I have ever had with a storage facility. No one can keep their stories straight about monthly prorates or refunds. Was told by 3... Read More

Absolutely the worst experience I have ever had with a storage facility. No one can keep their stories straight about monthly prorates or refunds. Was told by 3 people (even have an email to prove one) that we would receive a refund for the remainder of the month in which we moved out. Now, 2 months later, no refund and told today they don't do that. Was given the Regional Managers phone number and what do you know, no answer. Just like the multiple phones calls I have made in the past 3 months. I DO NOT recommend using this company.

Their units have black mold . Up to par or experience you say . Either way your facility has black mold infestation .