I enjoyed a high level of customer service from Mini Mall storage and we would use them again for future storage needs. Thank you!

Good location. Clean, secure and with easy access to the units

Very quick, efficient, and professional. I will definitely recommend to family and friends. :)

I have been a long time customer of Mini Mall Storage and they have always been absolutely fantastic to deal with! Would highly recommend them.

Absolutely amazing experience getting a 10x10 unit with Mini Mall Storage. I first went online to reserve a unit, and a couple days later Joe texted me to check... Read More

Absolutely amazing experience getting a 10x10 unit with Mini Mall Storage. I first went online to reserve a unit, and a couple days later Joe texted me to check in when id be coming to finalize everything, i went down that day and was greeted by Andrew who already knew i was coming thanks to Joe passing on the information. Signed a few papers quickly and was all good to go! He explained everything and was incredibly friendly. I received a 50% off promotion for my first 2 months, which is incredible. The storage unit is so easy to access and nice high ceilings so i could stack my bins well. Highly recommend this place and the people who manage it!

This place was not only the least expensive , the employees were very pleasant and helpful. They went above and beyond the customer service adage. I will use ... Read More

This place was not only the least expensive , the employees were very pleasant and helpful. They went above and beyond the customer service adage. I will use them again and I recommend them to everyone.

Good location for us to store home furnishings, well looked after location and pleasant staff. It has been a good experience.

BIG shout out to Sidney from south Calgary’s location, the service she gave us was beyond amazing! Friendly, courteous and knowledgeable. So happy we picked t... Read More

BIG shout out to Sidney from south Calgary’s location, the service she gave us was beyond amazing! Friendly, courteous and knowledgeable. So happy we picked the right place, would highly recommend this storage facility!

As storage facilities goes I recommend this one for your storage needs.. it's great and convenient location I go to the In the foothills industrial area, very n... Read More

As storage facilities goes I recommend this one for your storage needs.. it's great and convenient location I go to the In the foothills industrial area, very neat, clean and affordable.. The staff there are great and very positive and friendly.. they go above and beyond to make my day.. I recommend this facility for anyone who reads my review.

We needed a storage locker on short notice. We contacted mini mall and the lady I talked put us in touch with one of their sites. The manager was very friendly.... Read More

We needed a storage locker on short notice. We contacted mini mall and the lady I talked put us in touch with one of their sites. The manager was very friendly. He had us set up with a locker in 15 minutes. Overall Mini Mall Storage is a greatplace to rent from

Past experience with storage was far less than stellar. But mini mall storage was quick efficient. I need a last minute locker that these guys stepped up to the... Read More

Past experience with storage was far less than stellar. But mini mall storage was quick efficient. I need a last minute locker that these guys stepped up to the plate, and have not yest dissapointed. Clean facilites inside and out. Only have one suggestion, carts to more eaisly move items down the halls, and have more discounts :! High highly reommend this place

Past experience with storage was far less than stellar. But mini mall storage was quick efficient. I need a last minute locker that these guys stepped up to the... Read More

Past experience with storage was far less than stellar. But mini mall storage was quick efficient. I need a last minute locker that these guys stepped up to the plate, and have not yest dissapointed. Clean facilites inside and out. Only have one suggestion, carts to more eaisly move items down the halls, and have more discounts :! High highly reommend this place

Steven did a great job setting me up with a storage unit at a great price. The service was very professional, and he was very thorough going through all the det... Read More

Steven did a great job setting me up with a storage unit at a great price. The service was very professional, and he was very thorough going through all the details with me.

I have had the best experience here from easy set-up to some of the hardest working people FOR the customer. It was super nice of Steve to give me a deal on a l... Read More

I have had the best experience here from easy set-up to some of the hardest working people FOR the customer. It was super nice of Steve to give me a deal on a lock but then go over the top and take the time to scour the cameras to fix a mistake that I had made. So far really impressed with this storage company. Thank you so much!!

I have been a customer of Mini Mall Storage for almost 10 years before checking out of my unit last month because I did not require it anymore. In my time with ... Read More

I have been a customer of Mini Mall Storage for almost 10 years before checking out of my unit last month because I did not require it anymore. In my time with Mini Mall Storage I have always found the staff and ownership to be helpful and accommodating no matter what the circumstances were. Over the last few years, ownership has initiated many upgrades in security, building maintenance and customer service. I would highly recommend Mini Mall Storage to anyone in need of storage.

First time renting a storage unit. At first, I was not too happy with “extra fees” (monthly insurance and such), but they broke down the cost of everything ... Read More

First time renting a storage unit. At first, I was not too happy with “extra fees” (monthly insurance and such), but they broke down the cost of everything for me, offered me everything I may need (mattress cover, lock, etc), walked me through the process of the unit to make sure I understood everything, no complaints so far! Steven was at the front helping me out and was pleasant :)

Came in Monday afternoon and got help from Emmanuel and he was fantastic!! Showed us around the unit and we got registration done in a few minutes, very pleased... Read More

Came in Monday afternoon and got help from Emmanuel and he was fantastic!! Showed us around the unit and we got registration done in a few minutes, very pleased!! Unbeatable prices for sure

I was there for 10+ years. Everything was great. Very professional, always responded to any questions I had.

From the end of July, 2022 to the end of April, 2023: I rented a 10' x 10' x 30' storage unit. This was required, as I moved my personal belongings from BC to ... Read More

From the end of July, 2022 to the end of April, 2023: I rented a 10' x 10' x 30' storage unit. This was required, as I moved my personal belongings from BC to here (I was planning to relocate to Calgary, and looked like a sure-thing). Unfortunately, my townhouse renovations were delayed and the real estate listing prices in BC dropped dramatically. It was no longer feasible for me to relocate, as I would also have to dealt with a payout on my existing mortgage. Anyhow, life moves on. The staff (Carmela) were great to deal with. The location was convenient and reasonably priced (SE part of Calgary). Very clean and maintained.

Very friendly staff and clean units for rent highly recommended at an affordable price. Keep up the good work!!!

Carmella was very pleasant to deal with! Great customer experience. Best prices in town and best access. Always secure! Strongly recommend

Good prices. Excellent hours and super safe. Fully fenced and video camera monitored.

This place was very clean even though I was there during winter time. The unit I got was just right for the things I needed stored for the being. The price for ... Read More

This place was very clean even though I was there during winter time. The unit I got was just right for the things I needed stored for the being. The price for this unit was the right price. The staff member was very helpful and very kind allowing my son and I to stand inside while we wait for the Uber to come. I would recommend this place to anyone.

Really happy with my unit and a very reliable price.

The place was clean, and the staff was nice. I’m very happy.

Very good people there very helpful and concerned when I had an issue with my unit.

Nice organized storage facility. Great service.

Great storage place. Very clean and safe! Great location.

Easy , available and clean . Locked gates and can buy locks there

Great staff and easy access ?

Great place and such great service ?

Pretty easy to setup didn't really get the numbering system as my unit was inside the building not outside. Maybe have the hidden unit's numbers on the doors le... Read More

Pretty easy to setup didn't really get the numbering system as my unit was inside the building not outside. Maybe have the hidden unit's numbers on the doors leading to the hallways. Fairly clean and nice for the price.

Thank you! I made a mistake locking my unit. The staff replaced my lock to keep my items safe and when I showed up on a holiday Monday to get in because I didn�... Read More

Thank you! I made a mistake locking my unit. The staff replaced my lock to keep my items safe and when I showed up on a holiday Monday to get in because I didn’t know about the changed lock and the maintenance worker had to come into work to give me my new key. Great service!!

I deal with your branch in Dawson Creek bc. Until the last few months after a new improved system was installed I reset my automatic cc payment to be posted on ... Read More

I deal with your branch in Dawson Creek bc. Until the last few months after a new improved system was installed I reset my automatic cc payment to be posted on the first day of each month. First and automatic are the key words here. I have had to chase after the person in charge who is obviously completely incompetent. I had to call this head office number and get them to reach out to get the payment processed. My advice to anyone in Dawson Creek don't waste your time with the automatic payment which should make things easier for the customer. This complete nonsense. If the person isn't terminated and replaced I will soon be looking at going elsewhere for my needs. There is not one reason on earth for this nonsense.manger reached out to me(update) I'm hopeful the billing issue will be solved finally.

Too expensive, when I started using Mini Mall storage about 5years ago the rate was nice (280), but now the rate is coming up all the time.(450) Looking fir d... Read More

Too expensive, when I started using Mini Mall storage about 5years ago the rate was nice (280), but now the rate is coming up all the time.(450) Looking fir different storage place with more sustainable prices.

It's an ok place but I was given no map of the facility and the unit I rented was not real obvious. Signage on the outside would have made things so much easier... Read More

It's an ok place but I was given no map of the facility and the unit I rented was not real obvious. Signage on the outside would have made things so much easier to find.

You buy some land, toss up a couple hundred garages with slide doors. Put a gate up...get the office set up...start collecting. Moving in and out of that place ... Read More

You buy some land, toss up a couple hundred garages with slide doors. Put a gate up...get the office set up...start collecting. Moving in and out of that place with it's muddy roads was the worst. Unless it's my misunderstanding, It says something when after so long they can't lay down some concrete or ash fault. It was muddy as hell...like the old west. Old paint...etc. that said, they are also the most affordable storage place we could find..so I suppose that's balance.

It’s an alright place. Never had trouble with mini mall store. I’ve always been able to access my locker. The only thing that has been a negative there’s ... Read More

It’s an alright place. Never had trouble with mini mall store. I’ve always been able to access my locker. The only thing that has been a negative there’s been a couple of prices hike in the last year or so.

It was fine, but definitely need to do something about the ice in your lot. Salt or gravel,or both would be much more helpful then risking falling. Thankyou.

Mismanaged. Poor communication. I have had a unit with these guys for 3 months now. I keep asking how much the monthly fees is. They keep giving g me the run ar... Read More

Mismanaged. Poor communication. I have had a unit with these guys for 3 months now. I keep asking how much the monthly fees is. They keep giving g me the run around so they can charge me an extra $75 / month in late fees. One week ago I finally recieved the payment schedule they are on. Two days before payment was due I asked what the rent cost was, I got No response. The manager osistanly sends me an email saying that I should set .y card up on auto withdrawal, I never have any auto withdraw be taken from my account. Manager automatically withdraws monthly rent with late fees and other fees without my permission Do not use this shady company.

I deal with your branch in Dawson Creek bc. Until the last few months after a new improved system was installed I reset my automatic cc payment to be posted on ... Read More

I deal with your branch in Dawson Creek bc. Until the last few months after a new improved system was installed I reset my automatic cc payment to be posted on the first day of each month. First and automatic are the key words here. I have had to chase after the person in charge who is obviously completely incompetent. I had to call this head office number and get them to reach out to get the payment processed. My advice to anyone in Dawson Creek don't waste your time with the automatic payment which should make things easier for the customer. This complete nonsense. If the person isn't terminated and replaced I will soon be looking at going elsewhere for my needs. There is not one reason on earth for this nonsense.

I called to inquire about a small unit , they gave me the breakdown about the price. I told them i would call them before the end of the month keep in mind i st... Read More

I called to inquire about a small unit , they gave me the breakdown about the price. I told them i would call them before the end of the month keep in mind i still had 3 weeks till end of the month to confirm if i will need a unit, now they call me everyday and harass me i got annoyed and told the guy on the phone i wasn’t interested anymore and there still calling me.

I reserved a unit before I had read any reviews for these guys. After reading the countless reviews about people’s belongings being eaten by mice, mice feces ... Read More

I reserved a unit before I had read any reviews for these guys. After reading the countless reviews about people’s belongings being eaten by mice, mice feces all over the units, flooding in the units, etc, I decided to take my business elsewhere. I told them to cancel my reservation because I was going to go somewhere else but they continued to harass me for multiple days. Multiple emails and text messages and phone calls every day. Every time I got one I would block the email or block the number but the harassment continues. I am very annoyed and would like them to stop contacting me. They will not receive any business from me now or ever.

First month free is a lie. They quoted me $58.40 for the first 4 weeks and $131.94 after that. That’s about $58.40 more expensive than free. Maybe they need a... Read More

First month free is a lie. They quoted me $58.40 for the first 4 weeks and $131.94 after that. That’s about $58.40 more expensive than free. Maybe they need a dictionary idk. It’s a pretty big red flag if my very first interaction with this company begins with them lying. Definitely not how you make a deal with someone. It should be clearly posted on the top of the website that there is an “activation fee” and “facility fees”.

I've been storing my stuff here through out most of 2024 What is have received in return is a pile of mouse feces. They had insurance on the locker Insurance do... Read More

I've been storing my stuff here through out most of 2024 What is have received in return is a pile of mouse feces. They had insurance on the locker Insurance doesn't cover mice I'm out all my stuff, Now they are pawning my stuff after doing absolutely nothing over destroying it all. My kids winter stuff ruined My wife's winter stuff ruined All of our photos shedded Things we just can't replace This storage facility ruined our lives I've got 4 kids to feed and clothes aren't cheap These little guys had nothing start of this winter You guys should be ashamed of the facility you are running. The last remaining amount of my stuff that I kinda wanted to save is being auctioned on the 2nd Theres Nothing of great value just personal baby stuff from when the wife was young and some other random things It's crazy the way this was handled by mini mall. I'll be getting a lawyer when I financially recover from this.

Took a friend over to pay her bill to find out this office is not even there anymore. She'd been trying to call and none of her calls were being returned. She i... Read More

Took a friend over to pay her bill to find out this office is not even there anymore. She'd been trying to call and none of her calls were being returned. She is an older lady that doesn't drive and it should be expected of these individuals to notify tenants that pay via debit in office that they have moved.

100% not recommend this place, they increased the fee too much high bring with a ridiculous additional fee, then when I wanted to take this out they said I have... Read More

100% not recommend this place, they increased the fee too much high bring with a ridiculous additional fee, then when I wanted to take this out they said I have to pay a whole month, this is just a joke to me. And it’s just the“ first day ”of the month. And I have to pay a whole month because of that your policy? I think they just want to still your money, no customer care, no flexibility, anything at all Who cares about your policy?! None of the customers doesn't need to care about your policy!

Nothing but games here! Ive been there 6 months. They have inflicted 2 monthly raises. I now pay $187.00/ month for a 5'×8'. One of the increases was called "P... Read More

Nothing but games here! Ive been there 6 months. They have inflicted 2 monthly raises. I now pay $187.00/ month for a 5'×8'. One of the increases was called "Process Payment" ' of $4 !!! Charging me $4 to tap my debit card. $22/month for insurance? Really? Shop around, get a fixed payment plan. They just keep increasing every month. Then you try and talk to someone - the staff says i can only email. Ive sent 3, no reply yet. No phone number. No service. Staff is really ignorant in trying to help.

I wouldn't rent here, the customer service isn't good, siobhan the girl who works there couldn't tell me why they raised my rent 3 times this year, the building... Read More

I wouldn't rent here, the customer service isn't good, siobhan the girl who works there couldn't tell me why they raised my rent 3 times this year, the buildings are old and not maintained well, they all have mice living in them, don't rent here.

the worst storage rental place. DO NOT COME TO THIS STORAGE!!! worst costumer service, no one can ever help you. I've been trying to get my stuff from this plac... Read More

the worst storage rental place. DO NOT COME TO THIS STORAGE!!! worst costumer service, no one can ever help you. I've been trying to get my stuff from this place for 2 days with no luck! code to enter does not work, you don't have access 24hrs like it stated, the office is always closed ! and they try to charge me another month because they where not here!I still don't have my stuff! and no one can help! people are so useless in this company. STAY AWAY FROM THIS PLACE

If I could give this place zero stars, I would. About 2 months after storing my stuff here, I noticed there was a mice problem in my unit. I informed the staff ... Read More

If I could give this place zero stars, I would. About 2 months after storing my stuff here, I noticed there was a mice problem in my unit. I informed the staff about it right away. It’s been 6 months of me trying to get it dealt with, and all they’ve done is set 3 snap traps, and have only checked them once in 3 months. I’m at the facility daily. Not to mention all of the theft that happens from here. There was one time I noticed that some lockers were broken into around 6 in the morning. I went back at 11 that night, and literally had to walk the security guard over and point out everything that was blatantly obvious that made it a break and enter/theft. They don’t care about your stuff, or about their customers. DONT STORE YOUR STUFF HERE. There’s been so many break ins in the 9 months I’ve been here, and they just got part of the fence rebuilt. They have decoy cameras so they can’t even catch the people responsible… highly do not recommend this place.

They may have one of the best prices for storage, but they are far from the best place to store stuff. Snow removal and lot maintenance is very poor on their lo... Read More

They may have one of the best prices for storage, but they are far from the best place to store stuff. Snow removal and lot maintenance is very poor on their lot. I have seen many times, where customers have left debris on the ground, and it was never cleaned up by staff. I recently got a nail in my tire, and I assume it is from their lot. The snow removal during the winter was limited to just in front of the lockers, which was shoveled into the middle. Which in turn created very icy conditions on their lot, and they did not put down gravel for the safety of their customers. I slipped on the ice and fell to the ground, almost smashing my head on my vehicle and the pavement, and I sprained my ankle. When I brought this up to the company, and the manager, I was met with no response, at all!! I still have not got a response from the manager or the company. I lost 2 days wages due to the accident caused by the poorly managed lot. I do not suggest storing your stuff at this place! Poor lot maintenance and poor customer service!

Gave them the proper amount of notice to move out, moved my stuff out. They continued to charge me for the next three months. Tried getting my depsoti back and ... Read More

Gave them the proper amount of notice to move out, moved my stuff out. They continued to charge me for the next three months. Tried getting my depsoti back and reimbursed for those months. It has been 6 months of getting no where, I will never recommend them to anyone.